Do you remember that whole + 1 BILLION $ fine you got hit with when you tried to brush off the whole unexpected acceleration thing? You know, the defect that killed more than 80 people and that you knew about but tried to hide or explain away as various types of driver error?
Well, I can tell you that just being a passenger in a 2009 Toyota that does that FOUR FRIGGIN TIMES is SCARY! The only thing that kept it out of the realm of utter terror was a son-in-law who realized what was going on, stood on the brakes, and knocked it into neutral each time. Otherwise we would have rear ended someone.
And then your dealer knows enough about it to hand out a pre-printed form about the defect but shrugges their shoulders about the fix. You've had YEARS and you still don't have a fix?! You are still telling people to live with it until disaster strikes?!
My family is not within your "acceptable risk" tolerance. Especially my 5 year old granddaughter.
The floor mat is 3 to 4 inches from the gas pedal. It happened while we were stopped. The accelerator did not stick open. It took off from a stop. There was no user error. We were lucky the user knew what to do and got us home.
The defect showed up in 2009 to 2012 models. Somewhere there are computer lists of the VIN of every vehicle involved. And somewhere there is a computer list of every part and its manufacturer for every one of those vehicles. And lists for the same models from 2013 on. It's basic forensics. What part changed? That change is your fix, idiots.
And why are you still willing to get taken to court over it? Because you don't get to wave vaguely and tell us to just take the vehicle home until someone is injured or dies.
And why the @#$!!@$ did my son in law have to raise hell and start walking home just to get enough attention to get a shuttle, leaving a vehicle too dangerous to drive in the hands of vaguely hand waving Toyota service employees? This is on Toyota - there should have been a loaner until Toyota deals with this.
I'm just one person. But damned if I'd buy a Toyota now.