Tuesday, August 4, 2015

Aaaaarrrrgggghhhh! Computer Help Needed!

Because no matter how many times I reboot I can't get to the interwbz.  Gmail included.  Computer says I have wi-fi connection and cell phone shows wi-fi fine.

But if I try to pull up a browser I get this far and no farther.  One's Google Chrome, the other Firefox.   That's it.  Won't go anywhere.  Any ideas?  As I said, rebooting does nothing.



11 comments:

  1. PH, those are browsers. Looks like your menu bar has been turned off, for whatever reason. Just right-click in the clear area (blue bar) above the white portion, and click on "menu bar". That should make it look familiar again.

    When you type in a URL, then what happens?

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    Replies
    1. Rev, thanks but doesnt seem to be the problem. I can't do anything at all with the Google Chrome screen - it locks as soon as it comes up. If I put a url in Firefox it just sits and grinds.

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  2. Check your connectivity to the net.
    1. Click the Start button in the bottom left-hand corner of the screen.

    Click the Run option in the right-hand column.

    Type “cmd” in the text box and then hit the Enter key on your keyboard.

    A black box with a flashing cursor will open; this is the Command Prompt. Type “ping” and then hit the Space bar on your keyboard.


    Type in the address you’d like to ping (like 50.253.8.66) and then hit the Enter key on your keyboard. Wait for the ping results.

    ReplyDelete
  3. Check your connectivity to the net.
    1. Click the Start button in the bottom left-hand corner of the screen.

    Click the Run option in the right-hand column.

    Type “cmd” in the text box and then hit the Enter key on your keyboard.

    A black box with a flashing cursor will open; this is the Command Prompt. Type “ping” and then hit the Space bar on your keyboard.


    Type in the address you’d like to ping (like 50.253.8.66) and then hit the Enter key on your keyboard. Wait for the ping results.

    ReplyDelete
    Replies
    1. Did I mention this is Windows Effing Misery 8?

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  4. You may also want to restart your router and whatever device connects your router to the internet. Give them a good minute in the no power position, then restart whatever device your ISP provided (the one that connects the router to the internet) and then the router. I have to do this regularly.

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  5. Take a step back, present shotgun, press trigger. Problem solved.

    Really, sorry. I always call the 'geek squad.'

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    Replies
    1. Stephen - When I get home I'll try the other suggestions. Then I'll contemplate yours if they don't work out. Then maybe I'll remember that I can get good beer and burgers if I pack it up and run it to the bog town for help.

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  6. Try clearing the cache (browsing history, cookies, etc.) on your two browsers. See if that helps.

    You can also ask for assistance at the Tech Support Guy forum. You'll need to register as a member, but once you do, you can start a thread in the appropriate sub-forum and the professionals there will help you - - free!

    If you still have Internet Explorer as a browser, you might wish to see if it, too, is malfunctioning.

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    Replies
    1. That and when I get home I'll make it forget the wi-fi and then re-enter it.

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