Morning = few folks online. After 4PM and weekends = many more folks on line.
If you have a cable TV modem - regardless if you actually watch cable TV, this is a pretty typical pattern.
If you have a DSL modem, you have a single bottle neck serving a bunch of folks.
If either of these are true - that you thought of a sat. link?
You can search for a program called "Ping Plotter". This is a windows based product that allows you to see the ping times from your PC to some distance IP address. It should be pretty obvious where you slow-down is. It's a free program as long as you don't mind the "reminders". Might give your service guy an idea where to start.
It's the second option, and for some reason, after a couple months of flickering, the bottleneck has become a full blown choke point.
One of my issues is cost - and irritation that the companies give me the telephone equivalent of a blank stare when I say that I don't watch TV and don't want it. I work from home. I watch Netflix now and again. That's it.
You may also want to check at the same time that the modem you're using is still on their approved/supported list, as 5 mbps is kinda slow even at your off peak time.
I found out the hard way that the modem Comcast was renting to me was not on their supported list and I was getting 3 mbps instead of 20 while paying for 20 mbps and paying them for the modem rental. So, I went out and bought my own supported DOCSIS 3 modem and problem was solved and I got full speed.
Morning = few folks online. After 4PM and weekends = many more folks on line.
ReplyDeleteIf you have a cable TV modem - regardless if you actually watch cable TV, this is a pretty typical pattern.
If you have a DSL modem, you have a single bottle neck serving a bunch of folks.
If either of these are true - that you thought of a sat. link?
You can search for a program called "Ping Plotter". This is a windows based product that allows you to see the ping times from your PC to some distance IP address. It should be pretty obvious where you slow-down is. It's a free program as long as you don't mind the "reminders". Might give your service guy an idea where to start.
It's the second option, and for some reason, after a couple months of flickering, the bottleneck has become a full blown choke point.
DeleteOne of my issues is cost - and irritation that the companies give me the telephone equivalent of a blank stare when I say that I don't watch TV and don't want it. I work from home. I watch Netflix now and again. That's it.
You may also want to check at the same time that the modem you're using is still on their approved/supported list, as 5 mbps is kinda slow even at your off peak time.
ReplyDeleteI found out the hard way that the modem Comcast was renting to me was not on their supported list and I was getting 3 mbps instead of 20 while paying for 20 mbps and paying them for the modem rental. So, I went out and bought my own supported DOCSIS 3 modem and problem was solved and I got full speed.
It's an area problem. Which the tech seems to be slowly realizing.
Delete